Shipping and Returns

At Cozy-B, we strive to provide the best shipping experience for our valued customers. Please take a moment to review our shipping policy to ensure a smooth delivery process for your orders.

Order Processing Time:

    • All orders typically ship within 2-3 business days, with the exception of the Holiday seasons, where there may be slight delays due to increased order volume.  

Shipping & Delivery:

    • All deliveries typically arrive between 3-7 business days, your order should arrive no later than within 10 business days when shipped in the USA.
    • Additional shipping options to international destinations can be arranged by contacting us at info@cozyb.com.
    • Shipping to PO Boxes: Please note that we do not ship to PO Boxes please ensure you provide a physical address for accurate delivery.
    • Address Accuracy: It is crucial to provide accurate and up-to-date mailing addresses. Cozy-B will not be responsible for issues arising from incorrect addresses. If a package is returned due to an incorrect address, the customer is responsible for covering the return and reshipment costs.

Returns:

All returns should be made within 14 days from the day of delivery. There will be no returns after 14 days from the day of delivery. You must obtain an RMA number in order for us to credit your account. ALL RETURNS MUST BE PROPERLY AND SAFELY PACKED TO ENSURE PRODUCTS WILL ARRIVE INTACT. IMPROPERLY PACKAGED RETURNS MAY CAUSE DAMAGE TO THE PRODUCTS AND WE MAY NOT BE ABLE TO FULLY CREDIT YOU IN THOSE CASES. ITEM MUST BE IN NEW CONDITION. You will be responsible for the return shipping costs when shipped and will not be refunded the original shipping charge to deliver the item to you. Refund amount will be the original product cost less a 10% re-stocking fee. In some cases, the Shipping Charges are not published in the website as they are included in the price.
For RMA and return shipping address please e-mail info@cozy-b.com. Please repackage the products securely in original boxes with all manuals and accessories. Be sure to include inside the package a copy of your sales record and a note describing the problem with the item and the RMA number. RMA should be visible on the outside of the returned package. Failure to return with RMA number and sales record may result in no or a delayed refund. We reserve the right to not accept any returns without authorization, and package will be refused, and you will incur charges by the carrier for the freight in both directions

At Cozy-B, we’re dedicated to delivering great service and making sure your order arrives on time. If you have any questions or need help with anything, our customer support team is always here for you - feel free to reach out anytime.